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X-WR-CALDESC:Events for SUPERPOBYT Travel
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DTSTART;TZID=Europe/London:20250618T093000
DTEND;TZID=Europe/London:20250618T164500
DTSTAMP:20260514T115218
CREATED:20250401T193359Z
LAST-MODIFIED:20250401T204302Z
UID:1515-1750239000-1750265100@www.superpobyt.travel
SUMMARY:Customer Service Excellence
DESCRIPTION:ABTA’s popular one-day training day will provide you with the skills and knowledge to drive business growth and improve brand loyalty by providing consistently excellent customer service. \nThis seminar is specifically tailored for the travel industry. It is suitable for small\, medium and large organisations and will look at ways to optimise your customer service strategy\, empower your workforce and improve communication across all your channels. \nEarly bird rates will expire on 16 May. \nWith competition between travel companies increasingly fierce\, a reputation for excellent customer service can sway the customer’s decision in your favour. \nA positive experience\, from booking through to after-sales\, can generate personal recommendations to friends and family as well as positive reviews online. Whereas unhappy customers and negative reviews can become damaging to any travel company. And with social media providing customers an open platform to call out bad experiences\, the stakes for travel businesses are higher than ever. \nFor new customers\, a great experience may be the reason they complete their booking with you rather than a competitor\, and just one great experience can turn a customer into a lifelong advocate for your brand. \nAttend this essential training day to get practical guidance on how to consistently offer the best customer experience across all channels. \nConsumer expectations for excellent customer service are constantly evolving\, preferred channels of communication are changing rapidly\, and the impact of innovation and automation can’t be ignored any longer. \nGet an overview of what best-in-class customer service looks like today in travel companies\, understand the typical customer journey\, and learn how to empower your customer service team to deliver consistently excellent service. \nGain an edge over your competitors and help drive business growth and improve brand loyalty through excellent customer service. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/customer-service-excellence/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Events,Seminars,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/side-view-of-diverse-customer-service-executive-tr-2023-11-27-05-23-28-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250521T093000
DTEND;TZID=Europe/London:20250521T163000
DTSTAMP:20260514T115219
CREATED:20250401T193714Z
LAST-MODIFIED:20250401T204001Z
UID:1519-1747819800-1747845000@www.superpobyt.travel
SUMMARY:Travel Marketing Conference
DESCRIPTION:ABTA’s flagship Travel Marketing Conference returns in May 2025. \nDesigned for advanced level travel marketing professionals\, this conference will bring together key names in the travel industry and senior marketing experts. \nAttend this conference to hear from a broad range of speakers who will discuss and debate different marketing trends and strategies. \nMore details about the event\, speakers and the agenda will be released soon. \nEarly bird rates will expire on 4 April 2025. \nABTA’s flagship Travel Marketing Conference returns in May 2025\, combining inspirational case studies\, valuable insight\, and interactive panel discussions. Designed for advanced level travel marketing professionals\, this event will bring together travel industry leaders and senior marketing experts who will share invaluable insights to future-proof your marketing strategy and your travel and tourism brand. \nThis year’s events programme will cover the developments you need to know about to stay ahead in the world of travel marketing. Get an update on current consumer behaviour and sentiment and trends for 2025. Learn how to measure your customers’ intent and use your CRM to drive meaningful interactions across digital and physical channels. Hear case studies from businesses that have developed their brand purpose and adapted to changing consumer behaviours including the demand for more flexibility. Embrace AI and learn how to craft compelling content and storytelling. \nEnsure you are maximising spend across all platforms and reaching your audience at the right time\, via the right channels\, with the right messages. Explore and hear from industry peers on how to manage internal and external marketing resources and gain insights into how other travel businesses are planning for the future. Listen to marketing thought leaders\, hear what your competitors are doing and find out what to expect from marketing in 2025 and beyond. \nMore details about the event\, speakers and the agenda will be released soon. \n  \nVenue Location: Barclays\, 1 Churchill Place\, Canary Wharf\, E14 5HP\, United Kingdom
URL:https://www.superpobyt.travel/event/travel-marketing-conference/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Conferences,Events,Seminars,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/brazilian-and-italian-passports-on-city-map-with-e-2025-03-24-12-48-18-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250521T093000
DTEND;TZID=Europe/London:20250521T154500
DTSTAMP:20260514T115219
CREATED:20250401T193853Z
LAST-MODIFIED:20250401T203852Z
UID:1521-1747819800-1747842300@www.superpobyt.travel
SUMMARY:A Practical Guide to Dispute Resolution
DESCRIPTION:This one-day practical training will provide a comprehensive guide to ABTA’s Alternative Dispute Resolution (ADR) processes\, specifically the arbitration and mediation schemes. \nAlternative Dispute Resolution (ADR) processes provide a more cost effective\, quicker and less formal alternative to court. These schemes\, which use an independent body to reach a fair and impartial outcome\, have become a popular solution for resolving customer disputes in travel. \nEarly bird rates will expire on 18 April. \nUnderstanding the arbitration and mediation processes is extremely important for all staff involved with handling complaints and dealing with disputes. Attend this seminar to get a better understanding of the benefits of both schemes and learn how to prepare for future cases. \nLearn what a good arbitration case looks like in order to avoid common and often costly errors – how should you respond and how should your case be presented? Get guidance from experts to ensure that you get the result that works best for your businesses and for your customers. \nHear from ABTA and industry peers on the common lessons learnt. Get insight from experts who will use real life examples to demonstrate what an arbitrator is looking for in a defence and how they come to their decision. Apply this insight when setting out your next defence. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/a-practical-guide-to-dispute-resolution/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Events,Seminars,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/front-view-of-diverse-business-people-checking-in-2023-11-27-05-34-28-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250512T093000
DTEND;TZID=Europe/London:20250513T163000
DTSTAMP:20260514T115219
CREATED:20250401T194219Z
LAST-MODIFIED:20250401T203617Z
UID:1525-1747042200-1747153800@www.superpobyt.travel
SUMMARY:Travel Law Seminar
DESCRIPTION:ABTA’s annual Travel Law Seminar is the leading event for legal travel professionals. Attend to hear from experts in travel law\, including ABTA\, law firms and barristers\, regulators and industry representatives as they examine the current legal considerations for travel businesses and look ahead to future developments. \nEarly bird prices will expire on 28 March 2025. \nModerated by Simon Bunce\, Director of Legal Affairs at ABTA\, and including keynote presentations\, panel discussions and case studies\, this event for legal professionals in the travel industry is not to be missed. \nOver two days you will get an in-depth regulatory update on the proposed changes to PTRs reform\, along with changes to employment law\, consumer law and AI regulation. \nHear an update on travel claims and litigation including court processes and enforcement of judgements and don’t miss the annual case law update. \nDuring the two days you will also have the opportunity to meet with speakers\, fellow attendees and experts during the breaks and the networking drinks reception. \nFurther information\, including session details and speakers\, will be announced in due course. \nUse this two-day event to contribute towards your Continuing Professional Development. \n  \nVenue Location: One America Square\, London\, EC3N 2LB\, United Kingdom
URL:https://www.superpobyt.travel/event/travel-law-seminar/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Conferences,Events,Seminars,Travel Programme
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ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250507T093000
DTEND;TZID=Europe/London:20250507T164500
DTSTAMP:20260514T115219
CREATED:20250401T195847Z
LAST-MODIFIED:20250401T203511Z
UID:1532-1746610200-1746636300@www.superpobyt.travel
SUMMARY:Carbon Literacy for Travel and Tourism
DESCRIPTION:Accredited by the Carbon Literacy Project\, this training day offers a comprehensive guide to carbon and climate change. Tailored specifically for the travel industry you will gain an understanding of climate goals\, their application to travel\, and how businesses are affected. \nThis training day will enable you to integrate this knowledge into your personal and professional strategies\, including communication. \nEarly bird rates will expire on 4 April. \nAs the UK works towards its 2050 net-zero target and sustainability and climate change are priorities for governments\, consumers\, and businesses this practical day has been designed to support your climate goals. Attend this practical training day to hear the impact of climate change on businesses and individuals and understand international and UK policy and goals. \nTaking part in this training is an opportunity to get a thorough introduction to the science behind climate change and an update on the current carbon landscape\, including a recap on the Paris Agreement\, the UN Framework Convention on Climate Change\, and travel-specific initiatives such as the UNWTO Glasgow Declaration. \nWhen considering the impact of the travel industry on carbon emissions it’s important to understand and differentiate between key carbon terminology\, including offsetting\, reduction\, and Carbon Scopes Greenhouse Gas (GHG) Protocol. Expert speakers will guide you through these key definitions and provide you with an understanding of climate goals and how they are applied to travel. \nWorking in small groups\, you will participate in a practical session to get first-hand experience in calculating your own impact\, and analyse travel examples across the supply chain. \nHear from a travel lawyer on the details of the Green Claims Code to ensure your communication\, marketing\, and product practices are compliant. Understand current consumer sentiment towards sustainable travel and discuss with peers how to communicate sustainability both internally and externally to enhance your brand. \nThrough industry examples\, expert speakers and panel discussions\, this training day will support those just starting their climate journey as well as those looking to broaden knowledge across their organisation. \nYour form and carbon survey will be submitted to the Carbon Literacy Project on your behalf by ABTA\, and you can expect your certificates to be issued a few weeks afterwards. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/carbon-literacy-for-travel-and-tourism/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Seminars,Training,Travel Programme
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ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250429T093000
DTEND;TZID=Europe/London:20250429T163000
DTSTAMP:20260514T115219
CREATED:20250401T200054Z
LAST-MODIFIED:20250401T203145Z
UID:1534-1745919000-1745944200@www.superpobyt.travel
SUMMARY:Seminar For Travel Adventure
DESCRIPTION:ABTA’s Adventure Travel seminar will look at the trends and challenges associated with one of the fastest growing sectors in the travel industry. \nAttend to hear the latest destination\, traveller and product trends and stay one step ahead of your competitors. Learn how the travel industry can work together to sustainably safeguard and develop destinations and local communities. Discuss how to mitigate your business against specific risks facing the adventure travel sector including over-tourism\, global political and economic risks and safety during adventure experiences. \nEarly bird prices will expire on 28 March. \nThe United Kingdom is the largest adventure tourism market in Europe\, according to the World Tourism Organization\, with 19% of the world’s adventure travel tourists in 2023. \nAttend this comprehensive seminar for insight into the latest adventure trends and get tips on product development and marketing innovations to give you an edge in this increasingly competitive market. \nAdventure travel means different things to different people from group travel for over 65s\, safaris\, sailing through to trekking to Everest base camp\, white-water rafting and cycling through a desert and many products can include adventure. Hear about different trends\, what’s driving the trends\, what the customer is looking for and how you can sell the product. \nWith adventure travel appealing to different demographics and age groups it’s imperative your product is tailored to suit your customer with the right accommodation style and pace of trip. Get top tips on creating the right product and developing a personal marketing strategy that engages with your exact target audience through the most effective channels. \nUnderstand how your marketing can be more inclusive and appeal to a wider audience and how your products can cater for clients with different accessibility requirements. \nHear discussion around sustainability and what the industry can do to protect popular destinations whilst meeting consumer demand. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/seminar-for-travel-adventure/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Seminars,Travel Programme
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ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250403T090000
DTEND;TZID=Europe/London:20250403T130000
DTSTAMP:20260514T115219
CREATED:20250401T200354Z
LAST-MODIFIED:20250401T202225Z
UID:1538-1743670800-1743685200@www.superpobyt.travel
SUMMARY:ABTA's Aviation Forum
DESCRIPTION:ABTA’s Aviation Forum will provide a timely update on the key areas in aviation\, with a particular focus on the current aviation landscape\, consumer policy\, and sustainability. The event is free to attend for ABTA members and Partners. \nAttend ABTA’s Aviation Forum and join us for a timely update on the key areas in aviation\, with a particular focus on the most topical issues in aviation such as consumer policy\, sustainability and accessibility. This unique morning briefing will include a series of presentations and panel discussions with industry leaders\, followed by the opportunity for networking over a light lunch. There will be a senior line up of speakers from regulators\, airlines\, operators and associations. \nIdeal for senior managers\, policy and public affairs teams\, aviation teams\, and those working in sustainability\, communications\, legal and planning roles. Places will be allocated on a first come first served basis. \n  \nVenue Location: Clyde and Co\, St Botolph Building\, 138 Houndsditch\, City of London\, London EC3A 7AR
URL:https://www.superpobyt.travel/event/abtas-aviation-forum/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Seminars,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/caucasian-happy-woman-is-smiling-near-plane-before-2024-10-18-08-07-36-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
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