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X-WR-CALDESC:Events for SUPERPOBYT Travel
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250630T100000
DTEND;TZID=Europe/London:20250630T100000
DTSTAMP:20260417T002245
CREATED:20250401T192645Z
LAST-MODIFIED:20250401T205028Z
UID:1507-1751277600-1751277600@www.superpobyt.travel
SUMMARY:Corporate Governance for Travel
DESCRIPTION:ABTA’s essential training day will cover the key principles and practices in corporate governance including a focus on Environmental\, Social & Governance (ESG) and risk management. \nRelevant for all travel companies\, particularly small and medium sized businesses\, the day will draw on the principles contained in the UK Corporate Governance Code to ensure responsibility\, accountability and transparency within your organisation. \nSpeakers will provide guidance on ESG regulation\, competition law and bribery risks and emerging risks including AI\, data governance and employment challenges. \nEarly bird rates will expire on 30 May. \nAttend this training day specifically tailored to travel\, to ensure your business achieves and maintains the highest standards of corporate governance. \nIncluding a focus on Environmental\, Social and Governance (ESG) challenges\, attendees will hear the latest thinking around adhering to ESG regulations\, what regulation we can expect in the future and communicate ESG with your stakeholders. \nSessions will cover key areas of corporate governance including competition law\, those parts of the Bribery Act that have particular relevance for travel companies and the processes that can be put in place to protect the business. \nPractical sessions will guide you through implementing an effective risk management process across the whole business including how to develop and manage a risk register. Experts will provide advice on identifying and managing the risks and challenges facing businesses and putting internal controls in place to mitigate the risk. \nHear from ABTA\, travel legal experts and industry representatives. \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/corporate-governance-for-travel/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/high-angle-shot-of-businesspeople-having-a-meeting-2023-11-27-04-52-24-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250626T093000
DTEND;TZID=Europe/London:20250626T160000
DTSTAMP:20260417T002245
CREATED:20250401T192835Z
LAST-MODIFIED:20250401T204857Z
UID:1511-1750930200-1750953600@www.superpobyt.travel
SUMMARY:SEO Strategies for Travel Marketeers
DESCRIPTION:Attend ABTA’s practical training day to stay up to date with the latest developments in search engine optimisation (SEO) strategies\, techniques and copywriting for travel businesses of all sizes. \nEarly bird rates will expire on 11 January. \nABTA’s practical training day will provide up-to-date guidance on search engine optimisation (SEO) strategies\, techniques and copywriting for travel businesses of all sizes. \nAs online behaviour and search engine marketing continue to evolve at a remarkable pace\, SEO has become a critical element of travel businesses’ digital marketing strategy. Engaging content and well executed SEO strategies will help attract visitors to your website\, whilst a poor digital experience can drive customers to your competitors. Understanding this complex customer journey and placing it at the heart of your SEO and content strategy is crucial. \nCovering technical\, on-page and off-page SEO\, the training will show you how to improve your SEO and maximise your online presence’ effectiveness. Learn how to create a holistic SEO content strategy and optimise both content and website across desktop and mobile. Consider ways to review\, measure and track your current SEO strategy and performance\, and explore AI’s impact on SEO today and tomorrow. \nAttend this training day to receive comprehensive practical guidance from digital marketing experts and hear travel industry case studies from your peers. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/seo-strategies-for-travel-marketeers/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/travelling-preparations-flat-lay-with-luggage-cam-2024-12-02-17-21-17-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250625T093000
DTEND;TZID=Europe/London:20250625T170000
DTSTAMP:20260417T002245
CREATED:20250401T192957Z
LAST-MODIFIED:20250401T204709Z
UID:1513-1750843800-1750870800@www.superpobyt.travel
SUMMARY:PR Training for Travel and Tourism
DESCRIPTION:ABTA’s training day is designed for public relations and communications professionals from travel companies of all sizes. The one-day event will provide insight into how to plan effective strategic PR campaigns and expert guidance on the changing media landscape and the latest challenges and opportunities in travel PR. \nEarly bird rates will expire on 23 May. \nPR is essential to the travel industry in promoting destinations and experiences to inspire and engage travellers. With the ever evolving media landscape this event provides the opportunity to hear all the latest thinking around campaign planning\, media relationships\, digital platforms and creative campaigns. \nAttend to hear industry representatives and PR experts provide the latest guidance on how to plan and deliver a successful PR campaign and tell your brands story on all budgets; from identifying your aim to pitching your story to the press and delivering broadcast interviews. \nTakeaway useful tips and guidance on the most appropriate PR channels for your organisation and how you can best support your sales strategies in your PR and communications role. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/pr-training-for-travel-and-tourism/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/stylish-black-woman-with-luggage-walking-on-street-2023-11-27-05-12-42-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250618T093000
DTEND;TZID=Europe/London:20250618T164500
DTSTAMP:20260417T002245
CREATED:20250401T193359Z
LAST-MODIFIED:20250401T204302Z
UID:1515-1750239000-1750265100@www.superpobyt.travel
SUMMARY:Customer Service Excellence
DESCRIPTION:ABTA’s popular one-day training day will provide you with the skills and knowledge to drive business growth and improve brand loyalty by providing consistently excellent customer service. \nThis seminar is specifically tailored for the travel industry. It is suitable for small\, medium and large organisations and will look at ways to optimise your customer service strategy\, empower your workforce and improve communication across all your channels. \nEarly bird rates will expire on 16 May. \nWith competition between travel companies increasingly fierce\, a reputation for excellent customer service can sway the customer’s decision in your favour. \nA positive experience\, from booking through to after-sales\, can generate personal recommendations to friends and family as well as positive reviews online. Whereas unhappy customers and negative reviews can become damaging to any travel company. And with social media providing customers an open platform to call out bad experiences\, the stakes for travel businesses are higher than ever. \nFor new customers\, a great experience may be the reason they complete their booking with you rather than a competitor\, and just one great experience can turn a customer into a lifelong advocate for your brand. \nAttend this essential training day to get practical guidance on how to consistently offer the best customer experience across all channels. \nConsumer expectations for excellent customer service are constantly evolving\, preferred channels of communication are changing rapidly\, and the impact of innovation and automation can’t be ignored any longer. \nGet an overview of what best-in-class customer service looks like today in travel companies\, understand the typical customer journey\, and learn how to empower your customer service team to deliver consistently excellent service. \nGain an edge over your competitors and help drive business growth and improve brand loyalty through excellent customer service. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/customer-service-excellence/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Events,Seminars,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/side-view-of-diverse-customer-service-executive-tr-2023-11-27-05-23-28-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250617T093000
DTEND;TZID=Europe/London:20250617T154500
DTSTAMP:20260417T002245
CREATED:20250401T193525Z
LAST-MODIFIED:20250401T204056Z
UID:1517-1750152600-1750175100@www.superpobyt.travel
SUMMARY:Advanced Social Media Training for Travel
DESCRIPTION:ABTA’s advanced level social media training has been designed for those working in travel who already have a good understanding of social media platforms and want to enhance their social media strategy. \nEarly bird rates will expire on 16 May. \nFrom researching destinations and booking directly on social media to live-sharing our holiday experiences\, social media has become a fundamental part of travelling for many of us\, and certainly for the younger generations. The travel industry has been quick to pick up on the incredible sales potential this brings\, with frontrunners using unique and innovative ways to encourage customer engagement\, content and bookings on social media platforms. \nAttend this advanced training to hear fresh approaches to inspire and revamp your current social media strategy in order to stay ahead of your competitors. Develop a further understanding of how to build\, maintain and engage an audience on social media. \nEnsure you can effectively tailor your content to fit the purpose of each platform. Maximise ROI and make sure you are utilising your data to target the right people. \nTake an in-depth look at how social fits into your travel customer’s booking journey. Engaging customers whilst they are looking for a holiday should play an important part in your social strategy\, as should maintaining that conversation post-booking to encourage customers to share their experiences on social. \nLearn how to effectively communicate with customers post-holiday and respond to reviews on the right channels to motivate customers to re-book and recommend your trips to other travellers. \nAttend this practical training day to discover how valuable social influencers and content creators can be to your brand. Learn how to choose the right travel influencer to connect with your target audience. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/advanced-social-media-training-for-travel/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/happy-hiking-couple-taking-selfie-for-social-media-2025-02-21-11-46-02-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250521T093000
DTEND;TZID=Europe/London:20250521T154500
DTSTAMP:20260417T002245
CREATED:20250401T193853Z
LAST-MODIFIED:20250401T203852Z
UID:1521-1747819800-1747842300@www.superpobyt.travel
SUMMARY:A Practical Guide to Dispute Resolution
DESCRIPTION:This one-day practical training will provide a comprehensive guide to ABTA’s Alternative Dispute Resolution (ADR) processes\, specifically the arbitration and mediation schemes. \nAlternative Dispute Resolution (ADR) processes provide a more cost effective\, quicker and less formal alternative to court. These schemes\, which use an independent body to reach a fair and impartial outcome\, have become a popular solution for resolving customer disputes in travel. \nEarly bird rates will expire on 18 April. \nUnderstanding the arbitration and mediation processes is extremely important for all staff involved with handling complaints and dealing with disputes. Attend this seminar to get a better understanding of the benefits of both schemes and learn how to prepare for future cases. \nLearn what a good arbitration case looks like in order to avoid common and often costly errors – how should you respond and how should your case be presented? Get guidance from experts to ensure that you get the result that works best for your businesses and for your customers. \nHear from ABTA and industry peers on the common lessons learnt. Get insight from experts who will use real life examples to demonstrate what an arbitrator is looking for in a defence and how they come to their decision. Apply this insight when setting out your next defence. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/a-practical-guide-to-dispute-resolution/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Events,Seminars,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/front-view-of-diverse-business-people-checking-in-2023-11-27-05-34-28-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T093000
DTEND;TZID=Europe/London:20250515T160000
DTSTAMP:20260417T002245
CREATED:20250401T194027Z
LAST-MODIFIED:20250401T203746Z
UID:1523-1747301400-1747324800@www.superpobyt.travel
SUMMARY:Complaints Handling Training
DESCRIPTION:ABTA’s popular Complaints Handling Training will give you the tools and techniques to deal with verbal\, written and online complaints effectively. \nAttend this one-day training to gain the skills and confidence needed to represent your business professionally when dealing with customer complaints. \nEarly bird rates will expire on 18 April. \nUnhappy customers and negative reviews are the nightmare of any travel company. And with social media providing customers an open platform to call out bad experiences\, the stakes for travel businesses are higher than ever. \nAn effective complaints handling process and a well-trained complaints handling team play a key role in preventing complaints from escalating. Indeed\, a satisfactory complaints process that meets or exceeds complainants’ expectations has the potential to turn unhappy customers into loyal brand advocates. \nABTA’s Complaints Handling Training for Travel is ideal for those who handle or receive complaints on a regular basis and want a wider awareness and understanding of the complaint handling process. \nThe workshop will give you the core skills to help you deal with complaints effectively\, including verbal\, written and online complaint handling techniques. \nRefresh your skills and hear best practice for responding to complaints effectively across a variety of channels including email\, phone and social media. Benefit from group work\, practical exercises and presentations. \nHear best practice for evidence gathering and reporting complaints including the importance of communicating changes and managing customer expectations. Hear how your industry peers deal with their customer complaints and discuss the common challenges you face. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/complaints-handling-training/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/cheerful-travel-agent-playing-with-globe-at-workpl-2024-11-15-06-21-27-utc-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250507T093000
DTEND;TZID=Europe/London:20250507T164500
DTSTAMP:20260417T002245
CREATED:20250401T195847Z
LAST-MODIFIED:20250401T203511Z
UID:1532-1746610200-1746636300@www.superpobyt.travel
SUMMARY:Carbon Literacy for Travel and Tourism
DESCRIPTION:Accredited by the Carbon Literacy Project\, this training day offers a comprehensive guide to carbon and climate change. Tailored specifically for the travel industry you will gain an understanding of climate goals\, their application to travel\, and how businesses are affected. \nThis training day will enable you to integrate this knowledge into your personal and professional strategies\, including communication. \nEarly bird rates will expire on 4 April. \nAs the UK works towards its 2050 net-zero target and sustainability and climate change are priorities for governments\, consumers\, and businesses this practical day has been designed to support your climate goals. Attend this practical training day to hear the impact of climate change on businesses and individuals and understand international and UK policy and goals. \nTaking part in this training is an opportunity to get a thorough introduction to the science behind climate change and an update on the current carbon landscape\, including a recap on the Paris Agreement\, the UN Framework Convention on Climate Change\, and travel-specific initiatives such as the UNWTO Glasgow Declaration. \nWhen considering the impact of the travel industry on carbon emissions it’s important to understand and differentiate between key carbon terminology\, including offsetting\, reduction\, and Carbon Scopes Greenhouse Gas (GHG) Protocol. Expert speakers will guide you through these key definitions and provide you with an understanding of climate goals and how they are applied to travel. \nWorking in small groups\, you will participate in a practical session to get first-hand experience in calculating your own impact\, and analyse travel examples across the supply chain. \nHear from a travel lawyer on the details of the Green Claims Code to ensure your communication\, marketing\, and product practices are compliant. Understand current consumer sentiment towards sustainable travel and discuss with peers how to communicate sustainability both internally and externally to enhance your brand. \nThrough industry examples\, expert speakers and panel discussions\, this training day will support those just starting their climate journey as well as those looking to broaden knowledge across their organisation. \nYour form and carbon survey will be submitted to the Carbon Literacy Project on your behalf by ABTA\, and you can expect your certificates to be issued a few weeks afterwards. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/carbon-literacy-for-travel-and-tourism/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Seminars,Training,Travel Programme
ATTACH;FMTTYPE=image/jpeg:https://www.superpobyt.travel/wp-content/uploads/2025/04/little-planet-panorama-of-spring-mountain-forest-7000-7373-scaled.jpg
ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250403T093000
DTEND;TZID=Europe/London:20250403T163000
DTSTAMP:20260417T002245
CREATED:20250401T200233Z
LAST-MODIFIED:20250401T202315Z
UID:1536-1743672600-1743697800@www.superpobyt.travel
SUMMARY:Destination Crisis Management and Operational Response for Travel
DESCRIPTION:ABTA’s essential training day will provide practical guidance on preparing for\, managing and recovering from a crisis. \nAttend this comprehensive day to understand lessons of recent years\, the changing travel environment and the impact it will have on your crisis management plans. \nAs recent years have shown\, the travel industry can be unpredictable with crises taking many forms including extreme weather\, geopolitical challenges and health outbreaks. A crisis management plan with action guidelines is essential in enabling you to respond in the correct way to a crisis to protect employees\, customers and other stakeholders. \nHear insights into what the emerging threats to the travel industry are and what you can do to prepare for them. Learn about the support that is available to you\, and travellers’ perceptions and expectations. \nDuring this practical day you will look at your crisis management plan and ensure it meets the needs of your business and the ever-changing travel landscape. You will gain tips on how to communicate this with the business\, your supply chain and other stakeholders\, and how to ensure buy-in from senior management. \nA practical exercise will provide guidance on reviewing and simulating your plan and the importance of testing. \nDuring a crisis you will be responsible for providing a duty of care to both employees and customers\, hear a legal expert outline your obligations under the Package Travel Regulations and the potential legal impacts as a result of inadequate crisis preparedness and response. \nThere will also be in-depth guidance on recovery after a crisis\, focusing on how you can work with the destination on health and safety considerations and when is the right time to return. You will hear a presentation on the importance of looking after the health and wellbeing of your team\, how to prepare staff and provide ongoing support post-crisis. \nThe agenda will include case study presentations from organisations who have experienced crisis and how they responded to support staff and customers in destination. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/destination-crisis-management-and-operational-response-for-travel/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Training,Travel Programme
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ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250402T093000
DTEND;TZID=Europe/London:20250402T153000
DTSTAMP:20260417T002245
CREATED:20250401T200548Z
LAST-MODIFIED:20250401T202124Z
UID:1540-1743586200-1743607800@www.superpobyt.travel
SUMMARY:An Essential Guide to the Package Travel Regulations
DESCRIPTION:ABTA’s sell-out training day returns in April. \nAttend this training to gain a full understanding of the Package Travel and Linked Travel Arrangements Regulations 2018. It is an essential introduction to\, or a refresher on\, the regulations that apply to your business. \nAttend this practical and comprehensive day to ensure that you are fully up to speed on all your business’ obligations under the Package Travel and Linked Travel Arrangements regulations. \n•    What is your business liable for under the PTRs?\n•    What information must you provide to your customers?\n•    Does your business meet all of its financial protection obligations?\n•    How does Brexit affect your sales under the PTRs? \nThis seminar is aimed at professionals in the travel industry who require a full understanding of the Package Travel Regulations. Hear the latest advice from ABTA\, legal experts and industry peers. \nLearn how the Regulations apply to your travel businesses and understand your obligations to protect your customers. \n  \nVenue Location: ABTA\, 30 Park Street\, London\, SE1 9EQ\, United Kingdom
URL:https://www.superpobyt.travel/event/an-essential-guide-to-the-package-travel-regulations/
LOCATION:London\, ABTA Ltd\, 30 Park Street\,\, London\, Greater London\, SE1 9EQ\, United Kingdom
CATEGORIES:Briefing,Events,Training,Travel Programme
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ORGANIZER;CN="ABTA Ltd.":MAILTO:customerinformation@abta.co.uk
END:VEVENT
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